Go to Packages & Pricing, choose a service and you will be prompted to follow a few simple steps to complete the booking. It takes less than a minute.

We recommend customers to be present or have someone at home so they can provide access to our cleaners. Please note that a no-show fee is chargeable if our team is unable to access the given location.

Our training and recruitment policy is backed by over 40 years of hands-on experience. Only professionally trained and thoroughly screened cleaners will be deployed to customer addresses.

Bookings can be made anytime online while our office operating hours are 8:30am to 5:30pm, Monday to Friday, closed on major public holidays.

Any rescheduling or cancellation requests must be made at least 48 hours before the cleaning appointment time.

Rescheduling:

Each booking is entitled to a maximum of ONE rescheduling request and is subject to available slots.

Cancellation:

Less than 24 hours’ notice: Booking is considered final and no refunds will be issued.

Less than 48 hours’ notice: A cancellation fee amounting to 25% of booking value is chargeable while the balance will be refunded within 30 days.

More than 48 hours’ notice: Full booking amount (minus RM1 processing fee) will be refunded within 21 business days.

Our services are not inclusive of these supplies as we will be using our customer’s choice of cleaning supplies and equipment. Alternatively, customers may request for our cleaners to bring a complete set of cleaning supplies and tools for an add-on charge of RM30 per visit.

To avoid ambiguity, our cleaners are instructed to conduct their cleaning based on the booking details received. Please choose the service that suits your needs when placing a booking. Any special requests must be detailed in advance using the ‘Remarks’ section when placing a booking.

Cleaner and customer matching are done based on availability and scheduling considerations. You may or may not get the same cleaner, but we assure you the quality of cleaning will remain top-notch.

Please call our Customer Care Hotline during office hours or send us a message via the contact form provided in this website.

We have different time slots available to suit your schedule. However, due to timing or demand factors, you may sometimes find that your preferred slot is unavailable. If this happens, you are advised to choose a different slot.

Transactions are fully encrypted and secure. You will be prompted to approve the payment when finalising your booking. You may choose to make the payment via online banking, credit card (Visa/MasterCard) or selected e-wallets via eGHL payment gateway. You will receive a confirmation email once payment is received and booking is complete.

Your assigned cleaner will arrive within the time slot chosen. Due to traffic or scheduling factors, our cleaners may sometimes arrive slightly late. Please allow up to 30 minutes for our cleaners to arrive. The cleaning session is deemed to begin only once the cleaner arrives. In the rare event of our cleaners not arriving beyond the 1 hour mark, please call our Customer Care Hotline for further assistance.

The peace of mind of our customers is our top priority. Our cleaners are fully trained to ensure every appointment is fulfilled professionally. However, in the rare event that something is damaged or missing, please call our Customer Care Hotline with all the relevant information and we will assist in resolving the issue promptly. As a precaution, we advise keeping your valuables or highly fragile items in a safe place before an appointment.

Our services are available in Kuala Lumpur, Petaling Jaya and Ampang Jaya areas. Please contact our Customer Care Hotline if you need further assistance.

Customers will be required to book another session on another day as our cleaners follow a predetermined daily schedule. For your convenience, we recommend booking for longer hours or more cleaning personnel upfront. We also provide recommendations regarding the optimal number of cleaners and hours required based on the size of the customer’s house.